If you change your mind within 30 days of placing your order, we will issue you a refund.
We do not accept returns on sale items, earrings, swimwear, hair accessories and gift cards and the returned item must be in their original sale condition.
CONDITIONS OF RETURN
- Items must be returned in their original sale condition (unused, unworn, undamaged and inside its packaging with all tags attached).
- Sale items, earrings, hair accessories, swimwear and gift cards cannot be returned for change of mind reasons.
- Any shipping costs paid by the customer are non-refundable.
- You are responsible for the shipping cost of the return.
- We are not responsible for lost items during shipping returns.
- Denied returns are shipped back to customers at the customer’s own expense.
HOW TO RETURN
- DM us on Instagram @beigee_au or email us at firstname.lastname@example.org with your order number.
- We will send you the address to post.
- Head to your friendly Australia Post to pack and pay for shipping. We recommend you include tracking to ensure your package arrives safely.
Once we have received the item, we will inspect it to ensure it meets our conditions of return and issue you the refund relatively.
You will receive an email notification once the refund has been processed and it will arrive into your bank account within a couple business days.
What if I received a defective item?
While this rarely happens, please contact us right away with pictures of the fault. We will organise a replacement or refund for you immediately.
Can I exchange?
Once you return the item, we will issue you a refund. You can use this refund to exchange for a different item.
Do I have to pay for shipping?
You are responsible for the shipping cost of the return, and for ensuring that the item meets our premises as we cannot refund you otherwise. We recommend you use tracked shipping for that purpose.
Can I drop the item off to you instead of shipping it?
Unfortunately, we do not accept drop-offs.
Still have questions? Email us at email@example.com or DM us on Instagram @beigee_au and we will respond as soon as we can.