Our pieces are imported from Korea, meaning it can take a long time to restock. During this time, a lot of pieces could have also discontinued (or sold out in Korea) so we can never guarantee restocks. Please stay updated on Instagram/emails as we will notify you of any restocks from there.
Yes, all of our jewellery are hypoallergenic and will not tarnish over time.
No, all of our bags are made out of vegan faux leather.
To maintain your piece for as long as possible, please check the material of the clothing via the tag or product description and refer to our washing instructions page.
Shipping & Delivery
Yes. We are based in Australia and ship worldwide.
On average, standard Australian shipping takes between 1-10 business days. Express takes 2-6 business days. Countries outside of Australia can take anywhere between 8-23 business days. Please note these numbers are only an average based on past orders and can vary depending on your location (i.e. regional) and season (i.e. Christmas, Black Friday).
Australia & New Zealand: FREE standard shipping over $100 otherwise $9.95 flat rate. Express AU shipping is $14.95.
Other countries: FREE standard shipping over $250 otherwise $24.95 flat rate.
Yes, but please input your address in the correct order and format at checkout:
Address Line 1: Parcel Locker or Collect XXXXX XXXXX
Address Line 2: Street address of the Locker/Post Office
Failure to do so will mean the address is invalid and your order will be unable to be delivered by our primary courier, Sendle. It will be returned to us and you will be responsible for the redelivery cost equal to the actual shipping cost charged by Australia Post.
Once your order is shipped, you will receive an order dispatch email notification which contains your tracking number within the order page.
If you've created an account with us, you can also track your order by logging in to view your account order history.
Beigee is not responsible for any additional charges that are requested during the shipment of your order. All customs fees, sales tax, duty and any other additional costs associated with your purchase is the responsibility of the customer. These costs are not included in the order or shipping fee.
Please contact your local customs office to find out the applicable taxes and customs fees for your country.
If you change your mind within 30 days of placing your order, we will issue you a refund. We do not accept returns on sale items, earrings, swimwear, hair accessories and gift cards and the returned item must be in their original sale condition.
- DM us on Instagram @beigee_au or email us at firstname.lastname@example.org with your order number.
- We will respond with an address to post.
- Head to your closest Australia Post to pack and pay for shipping. We recommend you include tracking to ensure your package arrives safely.
Once we have received the item, we will inspect it to ensure it meets our conditions of return and issue you the refund relatively. You will receive an email notification once the refund has been processed and it will arrive into your bank account within a couple of business days.
No. You are responsible for the shipping cost of the return, and for ensuring that the item meets our premises as we cannot refund you otherwise. We recommend you use tracked shipping for that purpose.
Unfortunately, we do not take return drop-offs at this point in time.
While this rarely ever happens, please contact us right away with pictures of the fault. We will organise a replacement or refund for you immediately.
Once you return the item, we will issue you a refund. You can use this refund to exchange for a different item.
Yes! Wear now pay later.
To redeem your gift card, please apply your unique code at the 'Discount Code' section at checkout.
Like most websites, our discount codes are not stackable. Please use one discount code per order. You can, however, stack a discount code on top of gift cards.